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1616 Records Found matching query: thin     Record(s): 1570 - 1572
Tony Boyle asks:
My step daughter recently when to the hairdressers for a first time hair dye. The dye did not take and she was in tears not wanting to go to school but she did go. I rang the hairdresser immediately at the first opportunity and spoke to the stylist who acknowledged that for some reason it did not take.

Point 1 - why didnít the stylist say something to my step daughter or her mum on collecting the step daughter.

During the phone call the stylist suggested that it may be something in the hair or another dye stopping the new dye taking properly. We know itís not another dye as we would never allow her to dye her hair at 15 years old hence the professional appointment was made. I agreed with the stylist to go the next Saturday for a consultation. We arrived that Saturday and both the stylist and her boss looked at my step daughters hair concluding that something stopped the dye and the only thing they could do was to bleach the hair with parental consent which we would not allow, or restore it to its black colour and they would only charge £15.00 for the drying. Now my step daughter said that she would put cream in her hair to stop it drying out and straight away the hairdresser said that must be why the colour didnít take. At this point I asked if the stylist had asked my step daughter if she uses anything on her hair before she started, to which the answer was no.

Point 2 - Iím not a hairdresser in fact Iím a lecturer but I felt that if these sort of questions were asked at the beginning then this situation could be avoided and this procedure could be part of a duty of customer care for all hairdressing clients.

The hairdresser would not acknowledge this as it may be construed as negligence.

From my perspective at this point I only wanted the hairdresser to put the situation right at no cost to my step daughter who had saved hard to get the money for her first hair dye in fact when the cost was highlighted I was promptly told that they were not charging for the hair dye at this second attempt.

I had my daughter yet again in tears for wasting money and not getting a satisfactory result.

Iím have now resulted in this forum where I need to ask can I do anything else or even ask for my daughters money back.

Iím really not sure what to do now and remain a very frustrated step father who has let his step daughter down

Kind regards

Tony Boyle

Kala KilshawAnswered By:
Kala Kilshaw
Hi Tony

I can totally understand your frustration, they way you look at 15 yrs old is a big deal and for your step Daughter to have saved up as well and her to be disappointed is really sad and disappointing. Let me advise best I can and hope it helps. ...More >

As a general rule the only reason colour wouldnít take, is medication that creates a build up on the hair or a coating or invisible film on the hair caused by mostly silicone based products used for smoothing and taming the hair. I am assuming that she was charged for a service that she didnít she received but without result and assumed as your step Daughter said nothing (she wouldnít at 15 I totally understand) it would be okay! My feeling is that your step Daughter should have been asked if she was using any oils, smoothing creams or balms during the initial consultation and if she wasnít then the service should be carried out at no extra charge, secondly a deep cleaning shampoo or clarifying shampoo could be used in the salon and left on for a few minutes, these are designed to remove, medical, chemical and product (potentailly your step Daughters issue) so bleaching wasnít the only option if the salon truly believed it what something she was using on her hair.

As a professional hairdresser I agree with you if a consultation isnít carried out correctly and the result is unsatisfactory you should demand for it to be redone free of charge or request a full refund. If you have gone back and neither option has been offered I think the next course of action would be to inform the salon that its with regret but a matter of principal that you are contact the local trading standards.

In our industry which is one that makes people look and feel better its so sad to hear stories like this but as a rule salons and stylists do put things right as our client is our best advert. I would appeal to the salon again, really good luck and how lovely to have a step Mum that knows, understands and supports her step Daughter in such a caring way.

Take care and good luck I will keep everything crossed,

Kala x

Rose asks:
I have never dyed my hair before and looking into having a temporary hair dye in to see if I like my hair coloured or not. At the moment my hair is a dark strawberry blonde/light Auburn coloured and my eyebrows are very blonde. My hair is naturally slightly wavy and never keeps curls when styling and worried that the colour will take to certain parts of the hair and not others as its quite unruly. Is there any advice you could give?

Kala KilshawAnswered By:
Kala Kilshaw
Hi Rose

Your hair sounds beautiful, if you want to add temporary colour you are very limited and can only go darker or add tone. ...More >

Donít worry that the colour will take unevenly as generally the consistency of the formula is easy to work through the hair and you can always use a protein leave in conditioner to ensure a more uniform result. But I think you should think about having some lighter pieces through your hair that give your hair a more multi tonal effect and blend with your brows? You could have a very soft balayage effect that would look really naturally and its fairly commitment free as far as having to have it done regular. If you didnít like it (Iím sure you would) you could use the temporary option to blend it away. As far as not holding a curl sometimes hair needs more moisture in it in order to create and hold shape so use a moisture mask weekly and make sure when your curling to not use the chosen tool too hot and let the curls cool down before fiddling and styling. Heat creates shape and cool fixes it so longer lasting style if you leave hot hair time to cool.

Good luck,

Kala x

Eliza asks:
Hey! Iím 16 years old and I have a lot of grey hair (possibly genetics) and I dyed my hair a year ago with Henna. It didnít really show but now I want to dye my hair into something new. My natural hair colour is dark brown(almost black); typical Asian hair colour. I want to dye it to a lighter brown and add some caramel/honey highlights to it. I can do the whole process myself through the help of YouTube videos however, I donít know what hair dye to use (for the brown and highlights).

Could you please tell me what brand and type colour would be the best and what do I need to use with it. Also, can you ensure that the colour and other things are purchasable in UK.

Kala KilshawAnswered By:
Kala Kilshaw
Hi Eliza

Its difficult to advise you on exactly what colour to use as I donít know how much grey hair you have. So I am going to make a suggestion for you and keep fingers crossed, try using the New Líoreal Colleur expert express 2 in 1 kit, select 6.1 which is a light brown or dark blonde. If you hair is long you will need 2 kits. Follow the instructions very carefully and you should be fine. ...More >

Good luck

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