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827 Records Found matching query: product     Record(s): 817 - 819
Tony Boyle asks:
My step daughter recently when to the hairdressers for a first time hair dye. The dye did not take and she was in tears not wanting to go to school but she did go. I rang the hairdresser immediately at the first opportunity and spoke to the stylist who acknowledged that for some reason it did not take.

Point 1 - why didnít the stylist say something to my step daughter or her mum on collecting the step daughter.

During the phone call the stylist suggested that it may be something in the hair or another dye stopping the new dye taking properly. We know itís not another dye as we would never allow her to dye her hair at 15 years old hence the professional appointment was made. I agreed with the stylist to go the next Saturday for a consultation. We arrived that Saturday and both the stylist and her boss looked at my step daughters hair concluding that something stopped the dye and the only thing they could do was to bleach the hair with parental consent which we would not allow, or restore it to its black colour and they would only charge £15.00 for the drying. Now my step daughter said that she would put cream in her hair to stop it drying out and straight away the hairdresser said that must be why the colour didnít take. At this point I asked if the stylist had asked my step daughter if she uses anything on her hair before she started, to which the answer was no.

Point 2 - Iím not a hairdresser in fact Iím a lecturer but I felt that if these sort of questions were asked at the beginning then this situation could be avoided and this procedure could be part of a duty of customer care for all hairdressing clients.

The hairdresser would not acknowledge this as it may be construed as negligence.

From my perspective at this point I only wanted the hairdresser to put the situation right at no cost to my step daughter who had saved hard to get the money for her first hair dye in fact when the cost was highlighted I was promptly told that they were not charging for the hair dye at this second attempt.

I had my daughter yet again in tears for wasting money and not getting a satisfactory result.

Iím have now resulted in this forum where I need to ask can I do anything else or even ask for my daughters money back.

Iím really not sure what to do now and remain a very frustrated step father who has let his step daughter down

Kind regards

Tony Boyle

Kala KilshawAnswered By:
Kala Kilshaw
Hi Tony

I can totally understand your frustration, they way you look at 15 yrs old is a big deal and for your step Daughter to have saved up as well and her to be disappointed is really sad and disappointing. Let me advise best I can and hope it helps. ...More >

As a general rule the only reason colour wouldnít take, is medication that creates a build up on the hair or a coating or invisible film on the hair caused by mostly silicone based products used for smoothing and taming the hair. I am assuming that she was charged for a service that she didnít she received but without result and assumed as your step Daughter said nothing (she wouldnít at 15 I totally understand) it would be okay! My feeling is that your step Daughter should have been asked if she was using any oils, smoothing creams or balms during the initial consultation and if she wasnít then the service should be carried out at no extra charge, secondly a deep cleaning shampoo or clarifying shampoo could be used in the salon and left on for a few minutes, these are designed to remove, medical, chemical and product (potentailly your step Daughters issue) so bleaching wasnít the only option if the salon truly believed it what something she was using on her hair.

As a professional hairdresser I agree with you if a consultation isnít carried out correctly and the result is unsatisfactory you should demand for it to be redone free of charge or request a full refund. If you have gone back and neither option has been offered I think the next course of action would be to inform the salon that its with regret but a matter of principal that you are contact the local trading standards.

In our industry which is one that makes people look and feel better its so sad to hear stories like this but as a rule salons and stylists do put things right as our client is our best advert. I would appeal to the salon again, really good luck and how lovely to have a step Mum that knows, understands and supports her step Daughter in such a caring way.

Take care and good luck I will keep everything crossed,

Kala x

Nicky asks:
I used a colour remover to strip a purple colour. The result is light blonde at the roots and darker blonde on the ends. I have an ash toner (lasts eight shampoos) to take the orange out. Ultimately I want to go a cool medium brown. Will I need another product before I apply a brown dye?

Kala KilshawAnswered By:
Kala Kilshaw

You will need to make sure your hair isnít too light before applying the medium brown, otherwise it will fade very quickly and not look even. ...More >

My suggestion is that you colour the light blonde roots with medium ash blonde before applying the brown, use a protein leave in conditioner on your hair before during and after the pre colour and the cool medium brown and you will have a more uniform accurate result.

Good luck x x

Sandeep asks:
I have dry, thick, and very frizzy hair. Please can you suggest the right shampoo, conditioner, and styling products for my hair type?

Linton and MacAnswered By:
Linton and Mac
At Linton & Mac, we offer the new System Professional with EnergyCode complex, which personalises to your specific hair type to remedy any concerns. System Professional provides products that target each personís hair individually to get the best results. These specialist formulas contain EnergyCode complex to treat both hair and scalp, giving you hair that looks and feels healthier.

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