RETURNS
UK HAIRDRESSERS.COM RETURNS POLICY
We
hope that you are pleased with your purchase from ukhairdressers.com.
However, we understand that there are occasions when you need
to return goods to us.
Goods Faulty on Arrival:
If you goods are faulty on arrival, you have 30 days to inform
us of the fault (please note that for business customers,
this is 14 days). When the goods are returned to us and the
fault has been verified, we will forward a replacement.
ANY REPLACEMENTS WILL BE FORWARDED TO YOU AS SOON AS WE RECEIVE
THE FAULTY ITEM.
(Usually you will have a replacement within 24 - 48 hours.)
Goods Damaged in Transit:
If your goods were damaged in transit, we request that you
report this to us within 7 days. If goods are visibly damaged
on receipt it is best to sign the delivery note accordingly.
Once the damaged goods are received back in our warehouse
we will send a replacement.
If you have changed your mind:
If you have simply changed your mind about your order and
you wish to return your goods, then in line with the Distance
Selling Directive (DSD) you can do so provided you inform
us of this decision within 10 days of receipt. The goods must
not be opened nor used and must be 'as new' when returned
to us. Once you have informed us of your decision to return
goods under DSD, you have 30 days to do so at your own expense.
Once goods are received at ukhairdressers.com we will issue
a full refund for the cost of the goods to your original payment
method.
NEED TO REQUEST A RETURN?
Now you know our returns policy, you can request a return
using the form below and we will get back to you with a returns
number, which you must accompany with your order.
Alternatively ring us at 01704 577111. |
