Tips on employee motivation...
Welcome to Shortcuts Top Tips. Each month
we send out some top tips that are business focused
and offer advice on what salons can do to improve
their bottom lines. So sit back and read on...
can salons and spas motivate their employees?
a work force is easy – especially when done
now and again. But, to motivate your employees
on an ongoing basis, making sure everyone is working
together and the salon or spa floor is a happy
place to work, might appear to be a little harder,
but with some good organisation and plan in place
it really is easy.
Below Ian Egerton, from ICO
Management Services – specialist
salon and spa consultants, shares his proven tips
on how to motivate your workforce.
- A great tool that is easy to use!
Would you describe yourself as an inspirational
leader? Are you a great communicator? Whether
you are naturally gifted in these areas or not
you will get the best results from your team by
using a combination of management and leadership
For best results encourage individuals to work
towards their own goals and gradually introduce
shared company goals; for example client retention,
increased retail sales, re-booking etc. to encourage
your team to work together!
Build a good dialogue with your team;
do this by using a combination of positive focused
team meetings, one-on-ones and performance evaluations
(or appraisals). This gives you the opportunity
to communicate with your team, it doesn’t
single anyone out – and you can review all
areas of performance giving recognition and direction
Observe staff dynamics; how do
your team work best? Who works well with who?
Who has a negative effect on who? Work carefully
with each individual to bring him/her (subtly)
to a more positive attitude.
Incentivise your team; you will
best incentivise an employee by finding out what
they really want. Don’t assume
people are interested in the same things as you!
Use a bonus structure that rewards the right behaviours
rather than just focusing on financial targets
– focus on the things that are important
i.e. numbers of clients, client spend and numbers
of retail units etc. Create a positive focus to
encourage a great client experience.
Give recognition or direction, either
is good but don’t stay silent!
Most people perform best when driven, and not
when left to their own devices!
With several team members enjoying personal success
you will create a positive atmosphere, thus motivating
everyone to want to achieve more. Once you are
at a place where your team want to share success,
you have created momentum, which ultimately
generates a happy, productive and profitable work
The art of motivation is often understated and
certainly under used! Be purposeful in your communication
and create positive attitudes within your business.
All the best
0208 903 1286
you got a tip you want to share with other salon
owners? Why not get in touch and email [email protected]
with your tip!
if you have Shortcuts Software you can look
up the Professional Stock Usage Report in
Shortcuts, this will give you all the facts
and figures so you can make sure what you
are using is in line with your services
in the salon!
Remember watch out for next month’s top tip from